Shipping & Refund Policy

CABA7 Shipping & Refund Policy

Effective Date: 12/03/2025

At CABA7, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help.

Returns & Refunds

  • You may return and/or request a refund for full-priced items within 14 days from the date of shipment.
  • Returned items must be new, unused, and with all original designer garment tags attached.
  • We highly recommend returning items via courier or registered post to ensure they are protected and insured during transit.
  • Sale items are non-refundable—only regular-priced items are eligible for a refund.
  • Full-priced items purchased with a promotional discount code are still eligible for return.

Return Process

  1. To request a return or refund, please email us at info@zimaga.com with your order details.
  2. Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number.
  3. Ship your return to the following address:
    📍 Rue Marguerite Coppin, 6 – 1210 Brussels – Belgium
  4. You are responsible for return shipping costs. These costs are non-refundable and will be deducted from your refund if applicable.

Refund Processing

  • Once your returned item is received and inspected, we will process your refund within 5 business days.
  • Refunds will be issued to the original payment method.
  • If you haven’t received your refund yet, please check with your bank or credit card company, as processing times may vary. If you still do not receive your refund, contact us at info@zimaga.com.

Exchanges

  • If you need to exchange an item for the same product, please email us at info@zimaga.com before returning your product.

Damaged or Defective Items

  • Items must be returned new, unused, and with all tags attached.
  • Returns that are damaged, soiled, or altered may not be accepted and could be sent back to the customer.
  • Unidentified returns (without an RMA number) may be returned to the sender.

Color Disclaimer

We have made every effort to display product colors as accurately as possible on our website. However, due to variations in monitor settings, we cannot guarantee that your screen will display colors with complete accuracy.

For any questions or assistance, feel free to contact us at info@zimaga.com. We are happy to help!

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